1.How can I place an order online?

(1) Choose the products (the appropriate quantities, sizes, etc.) you wish to purchase, add the item to your cart.

(2) Click on the Checkout button.

(3) Check your shipping information, make sure your billing address matches the shipping address. Then you can proceed to checkout.

(4) You can confirm you payment information and choose your payment method. Enter your redemption code if you have one.

(5) Check the order information before submitting.You need to fill in your credit card information and make sure the information is genuine and matching.

(6) Then you will receive an order confirmation email.

2.Is it safe to use my credit card?

It is safe to use your credit card.Bc our secure socket layer (SSL) is the industry standard and the best software for e-commerce transaction.It will encrypt your credit card number and detailed information.

3. What are your payment terms?

We accept the following credit cards directly with our account: Visa, Master card, etc. For first time customers, please be sure to place your order at your billing address, or we decline your transaction.

We also take orders paid by Western Union and HSBC (a kind of bank transfer). If you would like to pay by bank transfer, please do not hesitate to contact us for more details.

4.Tracking Methods

It takes about 8-12 working days to arrive at your door, moreover, we will process the order within 2 days. In most cases, items are received within 10 days, but we say 12 days for delay.

We will ship your order via EMS or DHL.After your order is shipped, we will offer the tracking number.You can monitor your goods through the following website.

site EMS: http://www.ems.com.cn/english-main.jsp

site DHL: http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef ou http://www.dhl.com/en.html

If the customs you want to pay the tax fee and it is less than € 50, we will be responsible for the half of the tax fee.And our customer is responsible for the left half of the tax tax.

5. What are your shipping rates?

The shipping cost depends on the quantity of orders.

We will provide the tracking number to you by email as soon as your products are shipped. We strongly recommend that you place your order at least 3 weeks before the major holidays to allow sufficient time for possible delivery.

6. Can I exchange or cancel an order?

When an order is sent from our site, we tend not to modify or cancel your order. The order will be processed automatically as soon as you click on "check out". You can contact us with our customer service if you want to make a change as soon as you want to change. However, due to the above, we cannot guarantee that your order will be changed. We send the products after your order with us within a few hours.

7.Political return

If you are not satisfied with our product, you must contact us within a week. All items sent back to us must be in original condition: not worn, altered or washed, with all tags attached.You should pay the shipping cost and we will charge you 20% of your order amount as our restocking fee.

If the parcel you reached, but you don't want to sign on it and the parcel returns to us, we will charge you 20% of the order amount as our fee.If to ship the order by sending back to us we have cost so much delivery cost, we would choose to leave the parcel is not return to us, we will charge 50% of the order amount because we lose the delivery and item cost.

8. My credit card was declined, what now?

There are many reasons for a declined credit card transaction. The most common reason is that the address you entered is not the same address on your credit card. In this case, try again with the correct billing address.

Please note that we only accept VISA, MasterCard, JCB cards. We do not accept gift cards at this time.

A simple typing error can also cause the transaction to be declined, including entering the wrong credit card number, expiration date or incorrect CVN-code (the security number on the back of your card).

If your credit is not yet admitted I have a few suggestions:

- Wait a day and try again

- Make sure your card has not yet exceeded its limit

- Make sure your credit card hasn't expired

- Make sure you typed the name correctly on the front of the card

- Try another credit card

9. How to get the wholesale price?

If you buy more than 6 pieces together, we can offer wholesale price for you. And you should discuss it with our customer service. By the way, wholesale business can only accept Western Union and HSBC. The wholesale price depends on the quantity of your order.